Here's the legal stuff our lawyers told us needed to be on the site...
We collect personal contact information for residential customers, and business contact information for our business customers. It is stored in our encrypted network and will never be sold or shared for any marketing purposes.
Payment ProcessingPayment processing is performed by a third party and customer credit card details are never stored on our systems. They are transmitted via secure encrypted connection (SSL) to the processor's gateway and only the response transaction codes are stored in our systems to signify the transaction state.
Returns and RefundsIn the event of hardware purchased malfunctioning due to manfuacturer defect, the manufacturer's warranty will be used to replace that hardware. Any shipping costs required will be billed to your account.
Due to their consumable nature there are no refunds available for any of the digital services provided by ts².ca or its affiliates. This includes but is not limited to; Internet phone services (VoIP), Internet services, web hosting service, email hosting services, technical support services, application development services and other consulting services.
ShippingTypically we will deliver any required hardware when we're performing system installations. Should any shipping be required we ship via UPS delayed delivery 3-5 days.